FAQ

 

Why The Royal?

The Royal comes from the pride of our ancestors who built this country and who worked the land to produce this coffee, which makes Haiti’s strength and wealth. Kings and queens that you are, The Royal range of coffee is yours … the next sip in your cup!

Is the coffee roasted daily?

We roast upon receiving your order to ensure we only ship the freshest coffee! Once we receive the orders, we roast this coffee and ship it fresh!

How does the delivery work?

In order to save our customers money on shipping, we use standard untracked shipping. However, expedited packages (shipping with tracking) are available at a different price. If you choose to have your order shipped by Expedited Parcel, you will receive a shipping confirmation email that will provide you with a tracking number once your order has shipped.

Standard shipping (no tracking) usually takes 3-8 business days.

An expedited package (with tracking) typically takes 1-7 business days.

 

If your order shipped more than 8 business days ago, please check the shipping address you provided on your order to make sure it is correct. Do not hesitate to contact us at the following address: info@les3gourmets.ca

Return and exchange policy?

Any purchase of a digital product through our website is final. There is no refund.

Is it safe to order online?

We only use the safest payment processing services on the internet. If you have any questions or concerns regarding security, please review the security measures of our payment processor : PayPal.com

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